Health priorities at risk
1. Improving access to services
4. Workforce
Survey participants consistently linked digital services budget cuts to challenges in achieving key health priorities:
“Patient Anywhere Clinician Elsewhere” services including telehealth and remote patient monitoring are critical for rural and underserved communities, but remain underfunded, keeping essential services out of reach.
Clinicians report rising burnout and inefficiency as administrative tasks overshadow patient care, leading to many proactively looking at opportunities outside Health NZ. Automation and robust IT systems are urgently needed but remain inaccessible.
2. Timeliness
5. Infrastructure
The absence of AI-driven triage tools exacerbates ED overcrowding, overbooked GP clinics and long wait lists for specialists and investigations, leaving both patients and staff in crisis mode.
The under investment in digital infrastructure and workforce compared to international standards is leading to a system that increases patient risk by delaying care and reducing access to critical information.
3. Quality
Predictive analytics and shared care records, tools pivotal for quality care, are sidelined, increasing preventable illnesses and long- term costs. Already over burdened clinicians will have even less time to trial new and innovative treatments that have the potential to improve quality of life and reduce burdens on the healthcare system.
THE FUTURE OF DIGITAL HEALTH IN AOTEAROA NEW ZEALAND - VOICE OF THE WORKFORCE | A HINZ SPECIAL REPORT | 6
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