processes they are putting in place to address it.”
“It really reduces the noise in the system and allows staff to focus on what’s important and answer their questions quickly,” McCaw says.
A survey of MHAIDS trainees shows an average 70 percent increase in confidence in using analytics and their understanding of their data, which has led to increased
use of the analytics tools. Managing vacancies
The highest interest in training sessions is from team leaders who are keen to understand information around staffing needs, such as Full Time Equivalent calculations and vacancies. “The data that supports the recruitment process is really important to them, so getting the data right is really important to them and we have an application that exposes them to what our payroll system shows about their staffing,” he says. Training highlighted a need to improve the service’s management of position data, which led to McCaw co-designing and piloting a new process and information flow, with early indications that it is having a positive impact. “This was a data quality improvement process, but it is also fundamentally helping to manage our understanding of our staff mix within our teams, ensuring that is accurate and therefore vacancies are accurately reflected,” he says. “This has a significant impact on recruiting and speeding up that process.”
“With automation and self-service analytics there are a lot of queries that do not come to us anymore and the amount of manual work to produce reports is significantly reduced. It provides greater efficiency and allows me to focus on providing greater value back to our customers.”
Steve McGinnity, MHAIDS Analyst
HEALTHCARE ANALYTICS IN AOTEAROA NEW ZEALAND | A HINZ SPECIAL REPORT | 10
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