CASE STUDY TeWhatu Ora, Capital, Coast, Hutt Valley and Wairarapa
Telling better stories MHAIDS provides mental health, addiction and intellectual disability services across Capital, Coast, Hutt Valley and Wairarapa districts. There is a large range of information coming into the combined service – including addiction, forensic, and intellectual disability data – which is being recorded in multiple systems across multiple locations. Data flows from source systems into a data warehouse, with the visualisation and analytics tool over the top, enabling MHAIDS to have one application that sources information from many disparate systems, creating a single source of data. The MHAIDS dashboard went live in early 2022, pulling together a range of measures spanning quality, reportable event and client data that are of interest to the service. Hope McCrohon, MHAIDS Senior Analyst, says the tool allows her team to “tell better stories”. “We have the ability to look at multiple measures on one screen, which is especially important in mental health as you need to see at least three measures to get a good idea of what you are looking at,” she says. “We also have HR and finance measures from across MHAIDS to back up our client data and it is all in one place, which is really nice place to be.”
TeWhatu Ora, Capital, Coast, Hutt Valley andWairarapa Mental Health, Addiction and Intellectual Disability Service (MHAIDS) provides services acrossWellington, Porirua, Kāpiti, the HuttValley and the Wairarapa, as well as some central region and national services.
Steve McGinnity, Analyst in the MHAIDS Business Systems Team, says users can also filter information by things like ethnicity or team. “We can see what impact any given project is having on a service by just looking at the data,” he explains. “We are seeing a significant uptake of the dashboard being used in clinical governance meetings, as it allows them to see trends over time.” Users’ ability to see what happens to the information they input and have access to it has had a huge impact on data quality. “These tools have really helped to improve people’s understanding of what we do with the data and how the information that they contribute influences a whole range
of measures,” McCrohon says. Quality improvement
“The ability to answer questions in real time is one of the key benefits at the service level as it frees up our capacity for other work.”
Team leaders have always been interested in how they can use data to make improvements and address certain issues, but information siloes made it difficult to work with. “Having everything in one place means the users can go and interact with the data and because the interface is very user friendly, people are able to find information easily, which gains and maintains their interest,” McCrohon says. The analytics solution also enables questions to be raised and answered in real time.
Hope McCrohon, MHAIDS Senior Analyst
HEALTHCARE ANALYTICS IN AOTEAROA NEW ZEALAND | A HINZ SPECIAL REPORT | 8
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