UPSKILLING THE WORKFORCE IN AI
Discussion Points ▪
Key capabilities needed for healthcare workforce to work effectively with AI: • Critical thinking and ability to analyse AI outputs • Trust in data and governance frameworks • Leadership at policy and governance levels • Innate curiosity and ability to think critically • AI literacy and familiarity with available tools • Equitable access to AI tools relevant to New Zealand context ▪ Distinction between general AI and generative AI: • Recognition that AI is broader than just generative AI • Acknowledgement that AI has been used in healthcare for decades • Need for workforce to understand different types of AI applications ▪ Skills that will become more important: • Decision-making skills • Critical thinking and problem solving • Communication skills for explaining AI use to patients • Ability to validate AI outputs and identify hallucinations ▪ Skills that may become less relevant: • Operational skills involving manual repetitive tasks • Relying solely on memory knowledge • Administrative documentation that can be automated ▪ Future roles and workforce planning: • Need for AI governance specialists • Data scientists and AI curators who can validate outputs • Potential for AI to handle triage and routine patient education • Concern about maintaining human connection in healthcare delivery ▪ Leadership requirements: • CEOs and leaders should demonstrate AI literacy • Leaders should use AI tools themselves to understand capabilities • Need for clear governance frameworks and guardrails • Importance of creating safe environments for experimentation Develop frameworks for AI governance in healthcare settings ▪ Create training programmes that build AI literacy across all workforce levels ▪ Establish guardrails for responsible AI use in clinical settings ▪ Consider how to maintain human connection while implementing AI tools ▪ Develop strategies for upskilling current workforce rather than complete replacement ▪ Address infrastructure gaps that prevent effective AI implementation
Key Actions ▪
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