Institute for Innovation and Improvement (i3). She says telehealth and especially video appointments work best when both the patient and clinician use a quiet and comfortable space that is well lit and has reliable and easy-to-use technology. “It can be challenging for patients and clinicians to access appropriate spaces, equipment and internet coverage to make or receive a telehealth call. The telehealth pod is a private soundproof space, with telehealth technology installed and ready to go. “They can be installed easily on site and located in community centres such as libraries, marae and churches to improve patient access to telehealth in a comfortable environment closer to home.” The DHB is trialling a telehealth pod in the outpatients clinic at North Shore Hospital. “There are dual screens so clinicians can see patient notes alongside the video call, a good camera, and good sound and lighting. The initial feedback from clinicians and patients has been very positive.” She says the DHB’s aim is to locate the pods in the community for whānau to use, so people don’t have to worry
about having a digital device, data plans, or finding a private space.
innovation. This means providers will be able to learn from existing projects such as the development of telehealth pods, and not have to start from the beginning. More information about nHIP and the digital enablement programme will be available on the Ministry of Health’s website, health.govt.nz/our-work/ digital-health.
“Our project manager Tim Alvis is currently talking with community and iwi organisations in Helensville and Wellsford about where a telehealth pod might work best for them.”
Robyn says, in time, the pods could have multiple uses.
“For example, people could access their patient portals using the computer; we could have blood pressure monitors and scales, so people can have measurements taken at the same time. The possibilities are huge.”
Sharing what has been learnt
Shayne Hunter deputy director-general data and digital Ministry of Health New Zealand
A key part of the digital enablement work is to keep the sector updated on what others are doing and to share
dhconnec t . nz | CONNECT | 9
Powered by FlippingBook