P R O J E C T R E P O R T
DROPP I NG THE PAGER : HOW MODERN DEV I CE MANAGEMENT SUPPORT S HEALTHCARE
MOBILE MENTOR
it started with a desire to move beyond pagers
The three health providers CCDHB, HVDBH and WRDHB are looking to merge their operations to create greater economies of scale. Clinicians get the same reliable, smartphone-based communications while the DHBs enjoy more efficient operations and save precious IT resources for more innovative projects. But these smartphones are not just being used to replace pagers! By using smartphones, DHB employees have secure access to Microsoft Outlook, Teams, Kaizala, and more, as well as DHB-approved clinical apps. All this is made possible through modern device management. Underneath the hood, the system is supported and managed through a technology called mobile device management (MDM). This technology allows the DHBs to manage all devices remotely. IT staff do not have to physically touch the smartphones to ‘prepare them’ with apps, security policies, and configurations. Any device in a user’s hand can be setup over the air through Wi-Fi or cellular connections leveraging the MDM – everything downloads behind the scenes once a user logs in.
Windows and Mac devices as well. The same remote management capabilities that have existed in iOS and Android for years are now available in Windows 10 and macOS devices. This means healthcare providers can use remote management for their entire fleet of devices, not just smartphones. If you are interested in learning more about modern remote device management and how it can lower costs, increase security, and improve your employee experience, contact us today!
In 2017 Capital Coast DHB (CCDHB) approached Mobile Mentor to assist them with moving beyond their legacy pager system. CCDHB wanted to use smartphones to access a clinical paging system that leverages modern communication and cloud technology. With Mobile Mentor’s help, CCDHB selected Blackberry’s AtHoc, a critical event management system and deployed it onto a dedicated fleet of smartphones.
it’s now a fully functional paging system
In November 2020, Hutt Valley District Health Board (HVDHB) and Wairarapa District Health Board (WRDHB) approached Mobile Mentor to assist with enabling them to join the CCDHB’s trusted Blackberry AtHoc solution. To eliminate impacting those reliant on the solution at CCDHB, three new device profiles and a separate AtHoc instance were built in isolation for the two DHBs. With the deployment of over 150 Samsung and 50 iPhone devices, the AtHoc enterprise solution is now fully operational for both shared and individual use cases at both the HVDHB and WRDHB. Clinicians are notified through the AtHoc solution rather than an antiquated paging system, and we are seeing pagers and non-smartphones retired.
remote device management is here to stay
In recent years, modern device management has matured for
WANT TO KNOW MORE ? Jared Pedersen | jared.pedersen@mobi le-mentor. com
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